Frequently Asked Questions

Opening your account

ANot if you applied over the Internet. In this case, you may throw out the application form left at your residence. For your information, there are three methods of applying to open an account:
  • Over the Internet
  • Using the application form left in your new residence
  • By telephone: please call the TEPCO Customer Center nearest your new residence

AYes. Simply switch the breakers on your distribution board to the "on" position. If one of our service staff is required to go to your residence to carry out connection work, you may be notified in a separate e-mail from the one notifying you of the completion of the application.

ANo, you don't. Our staff will read the meter when the previous tenant moves out, and we will continue to monitor the meter each month thereafter so you do not need to know the current reading to apply for commencement of services. Simply inform TEPCO of the date you plan to move in to your new residence, and we will send one of our service staff to check the meter.

ANo, you can't. One of our staff must do this for you. To ensure that you have hot water from the day you move into your new residence, make sure you apply for this no later than the day before you move in. If you want to make this application on the day you move in, please call your local TEPCO Customer Center.

AYes, you do. Use one of the following three methods of applying to open an account:
Over the Internet
  • Using the application form left in your new residence
  • By telephone: please call your local TEPCO Customer Center

Closing your account

AThe days on which electricity services are terminated at your old residence and commenced at your new residence do not have to be the same. Simply let us know the appropriate days when you submit the application. Your electricity bills for that month will be calculated on a per diem basis.

AYes, but not over the Internet. If you don't know your customer number, please call your local TEPCO Customer Center.

AApproximately two weeks after closing your account at your old residence. Please do not close your bank account before the deduction is made.

AYou will need to submit a new automatic deduction application. A special form is required for this, so please call your local TEPCO Customer Center. Alternatively, you may use either of the following methods.
  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks and post offices you wish to use and fill out an automatic deduction application form there. This is also a relatively fast method.

Please note that it may take about one month to complete the procedures from the time you submit your application form. Once the procedure is complete, we will let you know by postcard.

Changing account names

AYou will need to submit an application for change of contract name and an application for automatic deduction. You can do this over the telephone by calling your local TEPCO Customer Center.

Changing the contract name will automatically suspend deductions from the original bank account. A separate application is needed to begin deductions from a new bank account. Please call your local TEPCO Customer Center, and they will send you the appropriate application form. Alternatively, you may use either of the following methods.

  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks or post office you are planning to use and fill out an automatic deduction for application form there. This is also a relatively fast method.

Please note that it may take about one month to complete the procedures from the time you submit your application form. During this time, we will send you an application form; please take it to any banks, post office, or convenience store, and make the appropriate payment.

Once the procedure is complete, we will let you know by postcard.

Changing ampere capacity

AGenerally, when changing contracted ampere capacity between 10A and 60A, the only requirement is to replace the circuit breakers on the distribution board. There is no other special work required, and the replacement is free of charge. However, you must first check to see whether or not the breaker on the left-hand side of the distribution board is TEPCO-only circuit breaker: if it isn't, extra work is required. Please also note that in some cases ampere capacity cannot be increased beyond 60A because of internal wiring circumstances. Please consult with TEPCO in advance to make sure.

To apply for change in ampere capacity, or if you simply want to inquire about it, please call your local TEPCO Customer Center.

ATEPCO-only circuit breakers are marked in certain colors with the number of amperes followed by the letter "A." The colors and ampere numbers are as follows.

ANo, you can't. Electricity services agreements generally last for periods of one year and cannot be modified just for the seasons of highest use within those one-year periods.

AThe contracted ampere capacity is an indication of the volume of electricity that you can use at any one time. With a basic 20-ampere contract, you can use 100-volt electrical appliances to a total of 2,000 watts at any one time (for instance, you can use a 1,000 W microwave oven, a 700 W rice cooker, and a 300W vacuum cleaner). If you change to a 40-ampere contract, that total rises to 4,000 watts (meaning you could use, for instance, a 1,200W air-conditioner, a 1,500 W dryer, a 1,000 W microwave oven, and a 300 W vacuum cleaner).

In practice, if you use the same appliances in the same manner, then changing ampere capacity will not affect the volume of electricity used at all.

The ampere capacity you are contracted for also dictates the basic electricity charge. Specifically, this means 561.60 yen if you have a 20-ampere contract, 1,123.20yen if you have a 40-ampere contract.

AThe change in electricity bill will be as follows. Please note there is no-change in the unit cost of the basic charge according to how much electricity you use.

ATEPCO is happy to advise you (free of charge) to ensure that you have the most suitable electricity services contract. The optimum ampere capacity depends on the kinds of electrical appliances used, as well as the manner in which you use them, so we will send our service staff to your place to check on such things before making any change. To book time with an advisor regarding ampere capacity, please call your local TEPCO Customer Center.

AThat small, black circuit breaker switch is known as a "moulded-case circuit breaker'' or ''safety switch." It protects the wiring circuits in your house by shutting off certain circuits whenever surges of power above those circuits' capacities (i.e., 20 amperes per circuit) attempts to flow through the distribution board into the wires in one of the rooms in your house.

If a particular molded-case circuit breaker continually goes off, it is because that particular line is experiencing power surges. Increasing the ampere capacity would not prevent the safety switch from breaking the circuit if the same situation (power surge) kept arising. To ensure that a particular molded case circuit breaker does not keep going off, it is necessary to modify the wires concentrated in that particular part of your circuitry.

Our service staff would be happy to visit you and explain in detail. Please call your local TEPCO Customer Center.

ATEPCO-only circuit breakers are generally only available up to 60A. If you want to go above this, you will need to open a different kind of account. One of our service staff will need to go to your place and check your wiring. Please call your local TEPCO Customer Center.

Automatic deduction of bill

AThis can be done by submitting the prescribed application form to the new financial institution. Please call your local TEPCO Customer Center and let them know your address, and they will send you the appropriate application form. Alternatively, you may use either of the following methods.
  • If you use Internet banking services, we will not have to send you a form, meaning you can complete the application quickly.
  • Otherwise, go to the banks or post office you plan to use and fill out an automatic deduction for application form there. This is also a relatively fast method.

Please note that it may take about one month to complete the procedures from the time you submit your application form. If you close your bank account during this time, you will need to pay by monthly payment form (we will send you this) until the new automatic deduction application procedure is completed.

Once the procedure is complete, we will let you know by postcard. Please do not close your current account until you receive this postcard.

AYes, it is. HoBank mergers, mergering or closing of bank branches, and other circumstances may lead to a change in the name of your bank. However, in this case TEPCO and the appropriate bank will take the necessary steps, so there is nothing you need to do.wever, please note that we can only visit your place between 09:00 and 17:00.

AThere are some banks with whom we cannot transact. Please check with your local TEPCO Customer Center whether or not your bank can be used. The automatic deduction is available from any post office nationwide.

APlease call your local TEPCO Customer Center. Or, you could also check them on your monthly notice of electricity consumption or electricity bill.

Others

ANo, you don't. We will make the necessary changes region-wide when we receive the appropriate information from government institutions such as the National Geographic Institute.

AThe last two digits of your customer number change when there are changes such as change of user (from 00 to 01, etc.) The number indicated on the meter reading card after the change is your new customer number. TEPCO will correct the customer number on applications for electric use, bank transfer, and credit card payment that have already been submitted to match the customer number indicated by the meter reading card.

AIt should normally require one to two months to complete. Please pay by your previous method until completed.

AThe credit card company of the card you have registered will be billed the monthly usage fee on the bill on the 16th of the month preceding the month in which services are provided. * The amount will be deducted from the bank account specified for your credit card on the prescribed date. The closing and deduction dates vary depending on your credit card company. Contact your credit card company for details.

AYour final bill will be delivered to your desired mailing address about one week after the last day of electricity usage.
You can pay at banks, post offices, and convenience stores all across Japan. However, it may not be possible to make a payment at certain locations.

A
  • If you want to deduct payment from a bank account different from the one currently being used:
    You can perform the procedures for setting up a bank transfer again.
    It can take up to one month or more from when you submit an application until the process is completed.
  • If you want to continue using the same account as currently being used:
    You can request use of the same account when stopping your old service and requesting the new one as a part of the moving procedures, and payment will continue to be deducted from the same account. * You will receive a bank transfer form before the procedures are completed.

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You can close your account when you are moving out, or you can open a new account when you are moving in, online.

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