AYes. Simply switch the breakers on your distribution board to the "on" position. If one of our service staff is required to go to your residence to carry out connection work, you may be notified in a separate e-mail from the one notifying you of the completion of the application.
ANo, you don't. Our staff will read the meter when the previous tenant moves out, and we will continue to monitor the meter each month thereafter so you do not need to know the current reading to apply for commencement of services. Simply inform TEPCO of the date you plan to move in to your new residence, and we will send one of our service staff to check the meter.
ANo, you can't. One of our staff must do this for you. To ensure that you have hot water from the day you move into your new residence, make sure you apply for this no later than the day before you move in. If you want to make this application on the day you move in, please call your local TEPCO Customer Center.
AYes, you can. Go to the Opening an account page of this website.
AThe days on which electricity services are terminated at your old residence and commenced at your new residence do not have to be the same. Simply let us know the appropriate days when you submit the application. Your electricity bills for that month will be calculated on a per diem basis.
AYes, but not over the Internet. If you don't know your customer number, please call your local TEPCO Customer Center.
AApproximately one week after closing your account at your old residence.
AApproximately two weeks after closing your account at your old residence. Please do not close your bank account before the deduction is made.
Please note that it may take about one month to complete the procedures from the time you submit your application form. Once the procedure is complete, we will let you know by postcard.
Changing the contract name will automatically suspend deductions from the original bank account. A separate application is needed to begin deductions from a new bank account. Please call your local TEPCO Customer Center, and they will send you the appropriate application form. Alternatively, you may use either of the following methods.
Please note that it may take about one month to complete the procedures from the time you submit your application form. During this time, we will send you an application form; please take it to any banks, post office, or convenience store, and make the appropriate payment.
Once the procedure is complete, we will let you know by postcard.
To apply for change in ampere capacity, or if you simply want to inquire about it, please call your local TEPCO Customer Center.
ATEPCO-only circuit breakers are marked in certain colors with the number of amperes followed by the letter "A." The colors and ampere numbers are as follows.
ANo, you can't. Electricity services agreements generally last for periods of one year and cannot be modified just for the seasons of highest use within those one-year periods.
In practice, if you use the same appliances in the same manner, then changing ampere capacity will not affect the volume of electricity used at all.
The ampere capacity you are contracted for also dictates the basic electricity charge. Specifically, this means 561.60 yen if you have a 20-ampere contract, 1,123.20yen if you have a 40-ampere contract.
AThe change in electricity bill will be as follows. Please note there is no-change in the unit cost of the basic charge according to how much electricity you use.
ATEPCO is happy to advise you (free of charge) to ensure that you have the most suitable electricity services contract. The optimum ampere capacity depends on the kinds of electrical appliances used, as well as the manner in which you use them, so we will send our service staff to your place to check on such things before making any change. To book time with an advisor regarding ampere capacity, please call your local TEPCO Customer Center.
If a particular molded-case circuit breaker continually goes off, it is because that particular line is experiencing power surges. Increasing the ampere capacity would not prevent the safety switch from breaking the circuit if the same situation (power surge) kept arising. To ensure that a particular molded case circuit breaker does not keep going off, it is necessary to modify the wires concentrated in that particular part of your circuitry.
Our service staff would be happy to visit you and explain in detail. Please call your local TEPCO Customer Center.
ATEPCO-only circuit breakers are generally only available up to 60A. If you want to go above this, you will need to open a different kind of account. One of our service staff will need to go to your place and check your wiring. Please call your local TEPCO Customer Center.
AYes, it is. However, please note that we can only visit your place between 09:00 and 17:00.
Please note that it may take about one month to complete the procedures from the time you submit your application form. If you close your bank account during this time, you will need to pay by monthly payment form (we will send you this) until the new automatic deduction application procedure is completed.
Once the procedure is complete, we will let you know by postcard. Please do not close your current account until you receive this postcard.
AYes, it is. HoBank mergers, mergering or closing of bank branches, and other circumstances may lead to a change in the name of your bank. However, in this case TEPCO and the appropriate bank will take the necessary steps, so there is nothing you need to do.wever, please note that we can only visit your place between 09:00 and 17:00.
AThere are some banks with whom we cannot transact. Please check with your local TEPCO Customer Center whether or not your bank can be used. The automatic deduction is available from any post office nationwide.
APlease call your local TEPCO Customer Center. Or, you could also check them on your monthly notice of electricity consumption or electricity bill.
ANo, you don't. We will make the necessary changes region-wide when we receive the appropriate information from government institutions such as the National Geographic Institute.
AThe last two digits of your customer number change when there are changes such as change of user (from 00 to 01, etc.) The number indicated on the meter reading card after the change is your new customer number. TEPCO will correct the customer number on applications for electric use, bank transfer, and credit card payment that have already been submitted to match the customer number indicated by the meter reading card.
AIt should normally require one to two months to complete. Please pay by your previous method until completed.
AThe credit card company of the card you have registered will be billed the monthly usage fee on the bill on the 16th of the month preceding the month in which services are provided. * The amount will be deducted from the bank account specified for your credit card on the prescribed date. The closing and deduction dates vary depending on your credit card company. Contact your credit card company for details.
AYour final bill will be delivered to your desired mailing address about one week after the last day of electricity usage.
You can pay at banks, post offices, and convenience stores all across Japan. However, it may not be possible to make a payment at certain locations.
You can close your account when you are moving out, or you can open a new account when you are moving in, online.
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